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Privacy Policy

Effective date: 01 June 2026

1. General provisions

This Privacy Policy ("Policy") governs the processing of personal data and the relationship between Intourist and Company LLC ("Agency") and users of the website intourists.kg ("User").

By using the website, you unconditionally accept the terms of this Policy. If you do not agree, please discontinue use of the website.

2. Data controller

The data controller is:

  • Intourist and Company LLC
  • Address: 53 Torokul Aitmatov St, Vostok-5 Microdistrict, Sverdlovsky District, Bishkek, 720065, Kyrgyz Republic
  • Email: [email protected]
  • Phone: +996 702 775 853

3. What data we collect

3.1 Automatically collected data

When you visit the website, we automatically receive technical data via third-party analytics services:

  • IP address (anonymised)
  • Browser type and operating system
  • Pages you visit on the website
  • Time and duration of visits
  • Traffic source (referrer)
  • On-site interactions (clicks, scroll depth)

3.2 Contact form data

If you submit a request form, we collect:

  • Name
  • Email address
  • Phone number
  • Message content

4. How to submit a request

Users may submit a request via the form on the website, by email, or through the Agency's official messaging channels (Telegram, WhatsApp). The request includes:

  • Contact details (name, email, phone)
  • Tour or route of interest
  • Preferred dates
  • Any other information the User wishes to provide

After receiving a request, the Agency will contact the User during business hours (Mon–Sun, 8:00–18:00 Bishkek time) within 1–2 business days.

The Agency reserves the right to decline processing a request without explanation.

5. How we use data

Collected data is used exclusively for:

  • Analysing website traffic and user behaviour to improve the website
  • Processing incoming enquiries and responding to potential clients
  • Improving content quality and user experience
  • Detecting technical issues on the website
  • Serving relevant advertisements via advertising platforms (Google Ads, Meta)

We do not use data for automated decision-making and do not share it with third parties for marketing purposes beyond the services listed herein.

6. Third-party analytics and advertising services

All third-party tags are managed through Google Tag Manager.

6.1 Google Tag Manager (GTM)

A tag management system by Google LLC. Enables centralised management of analytics and advertising scripts without modifying the website's code. GTM itself does not collect personal data but loads the services listed below.

Google Privacy Policy: https://policies.google.com/privacy

6.2 Google Analytics 4 (GA4)

A web analytics service by Google LLC. Collects aggregated visit statistics. IP addresses are anonymised. Google may process data on its own servers.

Google Privacy Policy: https://policies.google.com/privacy

6.3 Google Ads

Google LLC's advertising platform. Used to serve ads and track conversions. May set cookies for measuring advertising effectiveness and remarketing.

Google Privacy Policy: https://policies.google.com/privacy

6.4 Microsoft Clarity

A user behaviour analytics service by Microsoft (session recordings, heatmaps). Records on-site actions (clicks, mouse movements, scrolling). Data is stored on Microsoft's servers. Clarity automatically masks personal data input fields.

Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement

6.5 Meta Pixel (Facebook Pixel)

An analytics and advertising tool by Meta Platforms, Inc. Used to track user actions on the website, measure advertising effectiveness on Facebook and Instagram, and configure remarketing.

Meta Privacy Policy: https://www.facebook.com/privacy/policy/

6.6 Other analytics services

In addition to the above, we may connect other web analytics and advertising services. This Policy will be updated when new services are added.

7. Cookies

The website uses cookies — small text files stored on your device. Cookies are used:

  • For the website to function correctly (technical cookies)
  • For analytics collection (GA4, Microsoft Clarity)
  • For advertising and remarketing (Google Ads, Meta Pixel)

You can manage cookies through your browser settings. Disabling analytics cookies does not affect access to website content.

8. Sharing data with third parties

We do not sell or transfer your data to third parties, except:

  • Analytics and advertising services listed in Section 6 (Google, Microsoft, Meta) — under their own policies
  • Where required by the laws of the Kyrgyz Republic

9. Data retention

Analytics data is retained in accordance with each service's terms (Google Analytics — up to 14 months by default; Microsoft Clarity — up to 13 months).

Contact form data is stored in our database and deleted upon request or when no longer needed to respond to the enquiry.

10. Security

We implement technical and organisational measures to protect data: all data transfers use encrypted connections (HTTPS); database access is restricted by a role-based access model.

11. Your rights

In accordance with the legislation of the Kyrgyz Republic, you have the right to:

  • Request information about what personal data we process
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent to data processing

To exercise your rights, please contact us at: [email protected]

12. Policy changes

We may update this Policy. The current version is always available on the website. Material changes will be indicated by an updated effective date.

13. Contact

For questions relating to personal data processing, please contact: